Tuffy has returned my car (on more than one occasion) informing me that no work needed to be done. Not only is that a breath of fresh air for my budget, but it also goes a long way in knowing that I have a trusted advisor that places customer before profit. When I do need repair work, it's always done in a prompt/professional manner.This service level is something I've become accustomed to and will keep me coming back to Tuffy for all my car repair needs.
— Zach H., Aurora, IL
These guys will go out of their way to help out a customer. I walked in today with a check engine lite on, the gentleman taking care of people was very busy there was a line out the door. First of all he looked up and said I will be with you shortly :) and smiled. once it was my turn I told him my problem, he walked out with me and took a little computer with him, he read my codes, come to find out that I left my gas cap off, he reset the lite for me and did not charge me a dime. I am from out of town and if I had gone elsewere they would have charged me a million dollars. If I lived in the area I would go to them. Thank you guys.
— William B., Athens, GA
I LIVE ABOUT 35 MILES AWAY FROM THE SHOP AND WILL MAKE THE TREK EACH AND EVERY TIME. I HAVE MANY SHOPS CLOSE TO MY HOME BUT WOULD NOT TRUST THEM WITH ANYTHING. TUFFY IN AURORA IS AMAZING, THEIR CUSTOMER SERVICE IS BY FAR THE BEST ANYWHERE. GEORGE HELPED ME GET THE REPAIRS THAT WERE NECESSARY DONE, AND HE PUT ME IN A FREE LOANER AND IT WAS A LEXUS. EVERTHING IS SO CLEAN EVEN THE BATHROOM. MY ONLY GRIPE IS THAT THEY ARE ALWAYS BUSY BUT GEORGE DID GET ME IN, EVEN THOUGH I DID NOT HAVE AN APPOINTMENT. GREAT JOB GUYS,
— TERRY M., WORTH, IL
Awesome team and Jason is a sweetheart... They have serviced my 300M and my 84 Ford LTD and Tuffy has my full trust.....They keep me safe on the road.. Jason... ask the guys if they want to buy my 84 Ford LTD... $775.00 OBO.. you know the history.. Sue and Glen
— Susan S., Aurora, IL
My husband was called out of town for work and of course that's when the car decided to start making noises! I brought my little focus in and the mechanics at Tuffy Aurora fixed it right up the same day. It was such a relief to have them there to help when I needed it. This is my favorite car repair shop.
— Diana T., Aurora, IL
I own my own business and once each month I have to make a series of deliveries. My customers expect their products on time, so a car repair is a big problem when it happens during delivery week. The crew at Tuffy was very responsive to my situation, they understood the importance of getting my car back on the road quickly. Their helpful attitude made a big difference in a very stressful time. Thank you to everyone at this shop!
— John R., Naperville, IL